What's wrong with customer service and how can we fix it?
TechieBytesI'm speaking with Joseph Ansanelli, he's the CEO and co-founder of Gladly, a company that helps brands like Crate & Barrel, UGG, and Warby Parker improve customer service.
Talking tech since 2003
Customer Service
16 posts
110
How to make chatbots that improve customer satisfaction
Chatbots“There is going to be an exponential growth in the role of chatbots over the next decade. Already, given the current state of the market and the speed at which
Why your business should be using service ticketing software
CRMYour business revenues rely heavily on having a good product, and then backing up that product with customer service. Ideally, customer support issues are few and far between. But as
The future of call centers and customer service: are robots taking over?
ChatbotsAccording to the 2017 Aspect Consumer Experience Index, a national study of 1,000 American consumers that investigated attitudes, preferences and behaviors regarding customer touch points and engagement within the
The importance of exceptional customer service
Customer ServiceThey are your brand’s best advocates, they are the personification of your brand’s promise, and they are the last line of defense when a client is unhappy with
A terrible tale about an iMac Pro and Apple support
AppleI bought an iMac Pro [https://www.besttechie.com/video-imac-pro-unboxing/] in December 2017. The first day I booted up my iMac Pro it restarted on its own, I chalked it
Where Does Amazon Find These Customer Service People?
AmazonLast month I placed an order on Amazon for the Twelve South HiRise Deluxe for iPhone and when I went to complete the order I opted for next day delivery.
All Customer Service Should Be Like This
Customer ServiceYesterday I had jury duty for the first time in my life. Yesterday was also the day I was expecting my Milanese Loop band [http://store.apple.com/us/product/
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